Queen Mary Students’ Union · Mile End Campus, Queen Mary University of London, Mile End, London E1 4NS, United Kingdom
Join us to ensure the Village Shop on Queen Mary University’s Mile End campus is fully stocked and delivers exceptional customer service. This role is pivotal in enhancing the student and staff experience through operational excellence and a student-led, democratic environment.
About the Role
The Village Shop is our one-stop shop, on Queen Mary University of London’s campus in Mile End, which offers a great selection of leading brands for our students, staff and members of the public. We currently sell food to go, groceries, fresh fruit and veg, toiletries, QMUL merchandise, clothing and much more, and in September this shop will be reopened as a Co-op franchise on campus.
This role will help us strive to improve our offerings to both the student and staff market with a focus being predominantly on ensuring that the shop is fully stocked at all times and customer satisfaction development. We are looking for someone with a ‘can-do’ attitude, and who is capable of growing with us along this exciting journey. You should have excellent interpersonal skills and a keen eye for detail, as well as being committed to the values of the organisation, being a safe, friendly and student led democratic organisation. Applicants would primarily need to be able to act in an operational capacity on a day-to-day basis but should also have the ability to open and close the shops as and when required.
What You Will Do
Ensure the shop is fully stocked at all times.
Provide exceptional customer service to students, staff, and the public.
Open and close the shop as required.
Manage a varied workload and meet deadlines under pressure.
Support the shop’s operational needs and contribute to its growth.
Uphold the values of safety, inclusivity, and student-led democracy.
Work flexible shifts, including evenings and weekends.
What We Are Looking For
A ‘hands on’ team player with a ‘can-do’ attitude.
Excellent communication and interpersonal skills.
Ability to work well under pressure and prioritise tasks.
Commitment to the values of the organisation.
Experience in retail or customer service.
Flexibility to work varied shifts, including evenings and weekends.
If you’re passionate about service, adaptable under pressure, and committed to our mission, we want to hear from you.