Newcastle University · United Kingdom
We are seeking an experienced Process Improvement Lead to drive measurable improvements in operational efficiency, service quality, and user experience across the university.
About the Role
The role will enable academic and professional services teams to deliver better outcomes for students, staff, and stakeholders through sustainable change.
Key Outcomes and Accountabilities
Enhanced Operational Efficiency
Deliver redesigned business processes that reduce waste, duplication, and inefficiencies
Achieve measurable time and cost savings across targeted university functions
Improved User Experience
Increase satisfaction scores from students and staff through streamlined and user-centred processes
Ensure redesigned processes are inclusive, accessible, and aligned with university values
Strategic Alignment
Ensure all process improvements support the university's strategic goals, including digital transformation and service excellence
Collaborate effectively with IT, People Services, Finance, and other departments to embed changes
Benefit Realisation
Develop clear KPIs to monitor the impact of improvement initiatives
Provide clear reporting on benefits realised, lessons learned, and areas for further improvement