Binance.US · USA
Join Binance.US as an IT Support Analyst and be part of a remote-first team building the bridge between traditional finance and Web3. As an IT Support Analyst, you will provide timely, high-quality technical support to employees across Binance.US, with a focus on macOS environments, identity and access support, SaaS administration, mobile device management, asset management, and shift-based coverage for business-critical operations.
About the Role
The IT Support Analyst is part of the IT team and reports to our IT Support Manager. As an IT Support Analyst, you will provide responsive 3rd shift (3pm to 11pm PST) IT support for employees, troubleshooting hardware, software, network, access, and application issues in a remote and/or distributed work environment.
What You Will Do
Provide responsive 3rd shift (3pm to 11pm PST) IT support for employees, troubleshooting hardware, software, network, access, and application issues in a remote and/or distributed work environment.
Support and troubleshoot macOS devices and related Apple ecosystem tools, including device setup, configuration, updates, account access, and user productivity issues.
Administer and support core business systems including Google Workspace and Okta, including account access, authentication issues, MFA troubleshooting, and user lifecycle support.
Support MDM and asset management processes, including device enrollment, inventory tracking, equipment assignment, returns, and lifecycle documentation.