Engrain · Greenwood Village, CO, USA
Engrain is transforming how people find, lease, and manage property through next-generation map-based data visualization and touring technology. As a Customer Onboarding Specialist, you’ll play a critical role in ensuring seamless client experiences from day one, helping drive adoption and satisfaction for our real estate technology clients.
About the Role
You’ll be part of a dynamic, mission-driven team that values collaboration, creativity, and continuous improvement. This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex problems, and is passionate about delivering exceptional customer service.
What You Will Do
Lead the onboarding process for new clients, ensuring timely and effective implementation of Engrain’s solutions.
Collaborate with cross-functional teams including sales, product, and support to deliver a cohesive client experience.
Document client needs and provide tailored onboarding guidance to ensure successful adoption.
Identify and resolve client challenges during onboarding to minimize friction and maximize satisfaction.
Provide feedback to product and support teams to improve onboarding processes and tools.
Act as a liaison between clients and internal teams to ensure alignment and communication.
Track and report on onboarding metrics to measure success and identify areas for improvement.
Support client training and education initiatives to empower users with Engrain’s platform.
What We Are Looking For
Proven experience in customer onboarding, client success, or related customer-facing roles.
Strong communication and interpersonal skills with the ability to articulate complex concepts clearly.
Proficiency in CRM, project management, and collaboration tools.
Ability to work independently and as part of a team in a fast-paced environment.
Customer-centric mindset with a focus on delivering exceptional service.
Comfort with ambiguity and ability to adapt to changing priorities.
Experience in the real estate, marketing tech, or SaaS industry is a plus.
BS/BA degree or equivalent experience preferred.
Join us to be part of a company that values innovation, collaboration, and employee growth. If you’re ready to make an impact and help shape the future of real estate technology, we want to hear from you.