BMAT · Spain
Are you passionate about the intersection of music, data, and technology?
About the Role
We're looking for someone who speaks the language of music and is eager to turn complex data into real-world industry impact.
Responsibilities
Portfolio Ownership & Client Success: Autonomously manage and nurture a portfolio of B2B clients in LATAM, ensuring high satisfaction, retention, and long-term partnership growth.
Strategic Account Management: Act as the primary point of contact for complex client requests, proactively identifying account health risks and unlocking expansion opportunities.
Industry Consultation: Leverage your deep knowledge of the music ecosystem to guide clients through onboarding, technical workflows, and data utilisation.
Voice of the Customer: Gather, synthesise, and advocate for client feedback and product requirements, collaborating closely with Product and Engineering teams to influence our roadmap.
Enhancement of Customer Experience: Contribute to initiatives aimed at improving the overall customer journey, including onboarding processes, knowledge base resources, and communication strategies.