Matrix42 · Europe
Our mission is to be the European choice in service management! By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience.
About the Role
We are looking for a skilled Technical 2nd Level Support Engineer to join our team. As a key member of our support team, you will be responsible for managing technical incidents and ensuring timely resolution for our customers and partners.
What You Will Do
Manage technical incidents and ensure timely resolution for our customers and partners.
Specialize in a specific solution area and deliver high-quality support.
Communicate clearly with internal teams to enhance service experience.