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Position Overview: The Washington State University System is seeking a dynamic Communications and Operations Coordinator to support executive leadership and coordinate cross-functional communications and operations for a large community and technical college system. This role requires strong writing, editing, and interpersonal skills, with experience in digital communications, website content management, and stakeholder engagement.
Key Responsibilities:
Develop and implement communication strategies for executive leadership and cross-functional teams.
Manage website content, newsletters, and digital communications tools.
Translate complex technical concepts into accessible language for diverse audiences.
Coordinate IT governance activities, including meetings, documentation, and follow-up.
Facilitate cross-team collaboration and relationship management with vendors and partners.
Support organizational change initiatives with proven experience in change management frameworks.
Maintain processes and tools to enhance operational coordination, transparency, and accountability.
Represent IT leadership in meetings and ensure timely follow-up and communication.
Manage multiple competing tasks and deadlines with exceptional time management skills.
Qualifications:
Required:
BA/BS degree (in journalism, marketing, public relations, communications, or a related field) OR an equivalent combination of education and experience.
Five years of relevant work experience supporting operations and communications for a department or organization, including creating and implementing communication strategies and developing content for diverse audiences.
Experience with website content management, newsletters, digital communications, or other organizational communication tools.
Excellent writing, copy-editing, and verbal communication skills, including the ability to translate complex technical concepts into language easily understood by diverse audiences.
Proven success interacting with and supporting communications for executive leadership.
Exceptional interpersonal communication skills and the ability to maintain effective working relationships with co-workers, vendors, and the public.
Proven ability to manage multiple competing tasks and deadlines.
Preferred:
Five or more years of experience working in higher education, specifically for a large community and technical college system.
Experience developing communications strategies and programs for IT projects, enterprise systems, organizational change, or business processes, specifically in a higher education environment.
Familiarity with organizational change management (OCM) frameworks.
Solid desktop automation skills, including effective use of email, Microsoft Excel, Word, and virtual meeting tools.
Proactive, creative, and flexible thinker, able to think both analytically and strategically.
Ability to inspire creativity, positivity, and fun while remaining focused in a fast-paced, dynamic environment.
Application Requirements: Interested candidates must submit an online application, cover letter, detailed resume, and list of three professional references (one of which must be current immediate supervisor). Prior to hire, finalists will be subject to a criminal background check.
Work Authorization: Applicants must be currently authorized to work in the United States for any employer.
Benefits: Full-time employees receive competitive benefits including medical, dental, and life insurance; retirement plans; paid leave; and student loan forgiveness eligibility. Additional benefits include bereavement leave, military leave, and flexible spending accounts.