Bundanon Trust · Illaroo, Regional NSW, Australia
KEY DETAILS
Part-Time, 3 days a week (22.8 hours/week)
Reports to - Visitor Services Manager
Award & Classification: Clerks- Private Sector Award 2020, Level 3
Annualised Salary - $70,000 per annum + 12% ($78,400 incl super), pro rata to $42,000 + super ($47,040 incl super) for 3 days per week.
ABOUT BUNDANON
Bundanon is an art museum embedded in a 1,000 hectare landscape, in the Shoalhaven region of NSW. The organisation’s mission is to operate the Bundanon properties as a centre for creative arts and education, to support the development of arts practice across all disciplines and to enable public access to the arts and to the landscape. Bundanon’s vision is to promote creativity and learning based in a unique cultural and natural landscape.
ABOUT THE ROLE
The Ticketing Officer will support and manage event ticketing, reporting, system support, and administrative functions at Bundanon. This role involves building and maintaining event listings on the ticketing platform, monitoring ticket transactions, and ensuring accurate data entry. The role will deliver regular KPI reports, prepare visitation data, support the site-wide event management system, and maintain consistent naming protocols. Additionally, cater to ticket requests and refunds, provide process documentation, maintain sector knowledge, and handle general administrative tasks. Overall, this role contributes to creating a seamless and enriching experience for all visitors to Bundanon.
WHAT YOU WILL DO...
Ticketing Support
Build events on the ticketing platform as required with accuracy and in consultation with the internal stakeholders.
Provide support across the organisation to maintain the event ticketing platform.
Monitor ticket transactions and suggest updates as needed in the system.
Maintain up-to-date knowledge and skills relating to the ticketing platform through training and self-directed learning.
Create process flowcharts and instruction sheets as needed for other ticketing users.
Maintain current and good knowledge of exhibitions, events and the varied programs.
Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
Manage complimentary, staff and VIP ticket requests and lists.
Process ticket refunds as approved by management.
Contact ticket holders about changes and respond to enquiries for ticketed events by phone and email.
Maintain good knowledge of sector ticket pricing and policies.
Reporting
Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
Prepare visitation data for monthly and periodic reports.
Monitor visitation data in the event management system (Momentus) to ensure information is entered correctly including numbers, categories, naming protocols etc.
Send and collate visitor surveys and responses.
System Support
Support the site-wide event management system.
Ensure consistent naming protocols.
General Administrative Tasks
Handle general administrative tasks.
ABOUT THE ROLE
The Ticketing Officer will support and manage event ticketing, reporting, system support, and administrative functions at Bundanon. This role involves building and maintaining event listings on the ticketing platform, monitoring ticket transactions, and ensuring accurate data entry. The role will deliver regular KPI reports, prepare visitation data, support the site-wide event management system, and maintain consistent naming protocols. Additionally, cater to ticket requests and refunds, provide process documentation, maintain sector knowledge, and handle general administrative tasks. Overall, this role contributes to creating a seamless and enriching experience for all visitors to Bundanon.
WHAT YOU WILL DO...
Ticketing Support
Build events on the ticketing platform as required with accuracy and in consultation with the internal stakeholders.
Provide support across the organisation to maintain the event ticketing platform.
Monitor ticket transactions and suggest updates as needed in the system.
Maintain up-to-date knowledge and skills relating to the ticketing platform through training and self-directed learning.
Create process flowcharts and instruction sheets as needed for other ticketing users.
Maintain current and good knowledge of exhibitions, events and the varied programs.
Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
Manage complimentary, staff and VIP ticket requests and lists.
Process ticket refunds as approved by management.
Contact ticket holders about changes and respond to enquiries for ticketed events by phone and email.
Maintain good knowledge of sector ticket pricing and policies.
Reporting
Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
Prepare visitation data for monthly and periodic reports.
Monitor visitation data in the event management system (Momentus) to ensure information is entered correctly including numbers, categories, naming protocols etc.
Send and collate visitor surveys and responses.
System Support
Support the site-wide event management system.
Ensure consistent naming protocols.
General Administrative Tasks
Handle general administrative tasks.
ABOUT THE ROLE
The Ticketing Officer will support and manage event ticketing, reporting, system support, and administrative functions at Bundanon. This role involves building and maintaining event listings on the ticketing platform, monitoring ticket transactions, and ensuring accurate data entry. The role will deliver regular KPI reports, prepare visitation data, support the site-wide event management system, and maintain consistent naming protocols. Additionally, cater to ticket requests and refunds, provide process documentation, maintain sector knowledge, and handle general administrative tasks. Overall, this role contributes to creating a seamless and enriching experience for all visitors to Bundanon.
WHAT YOU WILL DO...
Ticketing Support
Build events on the ticketing platform as required with accuracy and in consultation with the internal stakeholders.
Provide support across the organisation to maintain the event ticketing platform.
Monitor ticket transactions and suggest updates as needed in the system.
Maintain up-to-date knowledge and skills relating to the ticketing platform through training and self-directed learning.
Create process flowcharts and instruction sheets as needed for other ticketing users.
Maintain current and good knowledge of exhibitions, events and the varied programs.
Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
Manage complimentary, staff and VIP ticket requests and lists.
Process ticket refunds as approved by management.
Contact ticket holders about changes and respond to enquiries for ticketed events by phone and email.
Maintain good knowledge of sector ticket pricing and policies.
Reporting
Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
Prepare visitation data for monthly and periodic reports.
Monitor visitation data in the event management system (Momentus) to ensure information is entered correctly including numbers, categories, naming protocols etc.
Send and collate visitor surveys and responses.
System Support
Support the site-wide event management system.
Ensure consistent naming protocols.
General Administrative Tasks
Handle general administrative tasks.
ABOUT THE ROLE
The Ticketing Officer will support and manage event ticketing, reporting, system support, and administrative functions at Bundanon. This role involves building and maintaining event listings on the ticketing platform, monitoring ticket transactions, and ensuring accurate data entry. The role will deliver regular KPI reports, prepare visitation data, support the site-wide event management system, and maintain consistent naming protocols. Additionally, cater to ticket requests and refunds, provide process documentation, maintain sector knowledge, and handle general administrative tasks. Overall, this role contributes to creating a seamless and enriching experience for all visitors to Bundanon.
WHAT YOU WILL DO...
Ticketing Support
Build events on the ticketing platform as required with accuracy and in consultation with the internal stakeholders.
Provide support across the organisation to maintain the event ticketing platform.
Monitor ticket transactions and suggest updates as needed in the system.
Maintain up-to-date knowledge and skills relating to the ticketing platform through training and self-directed learning.
Create process flowcharts and instruction sheets as needed for other ticketing users.
Maintain current and good knowledge of exhibitions, events and the varied programs.
Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
Manage complimentary, staff and VIP ticket requests and lists.
Process ticket refunds as approved by management.
Contact ticket holders about changes and respond to enquiries for ticketed events by phone and email.
Maintain good knowledge of sector ticket pricing and policies.
Reporting
Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
Prepare visitation data for monthly and periodic reports.
Monitor visitation data in the event management system (Momentus) to ensure information is entered correctly including numbers, categories, naming protocols etc.
Send and collate visitor surveys and responses.
System Support
Support the site-wide event management system.
Ensure consistent naming protocols.
General Administrative Tasks
Handle general administrative tasks.
ABOUT THE ROLE
The Ticketing Officer will support and manage event ticketing, reporting, system support, and administrative functions at Bundanon. This role involves building and maintaining event listings on the ticketing platform, monitoring ticket transactions, and ensuring accurate data entry. The role will deliver regular KPI reports, prepare visitation data, support the site-wide event management system, and maintain consistent naming protocols. Additionally, cater to ticket requests and refunds, provide process documentation, maintain sector knowledge, and handle general administrative tasks. Overall, this role contributes to creating a seamless and enriching experience for all visitors to Bundanon.
WHAT YOU WILL DO...
Ticketing Support
Build events on the ticketing platform as required with accuracy and in consultation with the internal stakeholders.
Provide support across the organisation to maintain the event ticketing platform.
Monitor ticket transactions and suggest updates as needed in the system.
Maintain up-to-date knowledge and skills relating to the ticketing platform through training and self-directed learning.
Create process flowcharts and instruction sheets as needed for other ticketing users.
Maintain current and good knowledge of exhibitions, events and the varied programs.
Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
Manage complimentary, staff and VIP ticket requests and lists.
Process ticket refunds as approved by management.
Contact ticket holders about changes and respond to enquiries for ticketed events by phone and email.
Maintain good knowledge of sector ticket pricing and policies.
Reporting
Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
Prepare visitation data for monthly and periodic reports.
Monitor visitation data in the event management system (Momentus) to ensure information is entered correctly including numbers, categories, naming protocols etc.
Send and collate visitor surveys and responses.
System Support
Support the site-wide event management system.
Ensure consistent naming protocols.
General Administrative Tasks
Handle general administrative tasks.
ABOUT THE ROLE
The Ticketing Officer will support and manage event ticketing, reporting, system support, and administrative functions at Bundanon. This role involves building and maintaining event listings on the ticketing platform, monitoring ticket transactions, and ensuring accurate data entry. The role will deliver regular KPI reports, prepare visitation data, support the site-wide event management system, and maintain consistent naming protocols. Additionally, cater to ticket requests and refunds, provide process documentation, maintain sector knowledge, and handle general administrative tasks. Overall, this role contributes to creating a seamless and enriching experience for all visitors to Bundanon.
WHAT YOU WILL DO...
Ticketing Support
Build events on the ticketing platform as required with accuracy and in consultation with the internal stakeholders.
Provide support across the organisation to maintain the event ticketing platform.
Monitor ticket transactions and suggest updates as needed in the system.
Maintain up-to-date knowledge and skills relating to the ticketing platform through training and self-directed learning.
Create process flowcharts and instruction sheets as needed for other ticketing users.
Maintain current and good knowledge of exhibitions, events and the varied programs.
Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
Manage complimentary, staff and VIP ticket requests and lists.
Process ticket refunds as approved by management.
Contact ticket holders about changes and respond to enquiries for ticketed events by phone and email.
Maintain good knowledge of sector ticket pricing and policies.
Reporting
Deliver regular reports tracking progress against Key Performance Indicators (KPI) and identifying areas of opportunity.
Prepare visitation data for monthly and periodic reports.
Monitor visitation data in the event management system (Momentus) to ensure information is entered correctly including numbers, categories, naming protocols etc.
Send and collate visitor surveys and responses.
System Support
Support the site-wide event management system.
Ensure consistent naming protocols.
General Administrative Tasks
Handle general administrative tasks.
ABOUT THE ROLE
The Ticketing Officer will support and manage event ticketing, reporting, system support, and administrative functions at Bundanon. This role involves building and maintaining event listings on the ticketing platform, monitoring ticket transactions, and ensuring accurate data entry. The role will deliver regular KPI reports, prepare visitation data, support the site-wide event management system, and maintain consistent naming protocols. Additionally, cater to ticket requests and refunds, provide process documentation, maintain sector knowledge, and handle general administrative tasks. Overall, this role contributes to creating a seamless and enriching experience for all visitors to Bundanon.</