Caladenia Dementia Care · Australia
Join Caladenia Dementia Care as a Quality & Service Improvement Coordinator to drive continuous improvement and ensure high-quality services for people living with dementia and their carers. This hands-on role offers direct impact, professional growth, and a purpose-driven environment guided by compassion and collaboration.
About the Role
As our Quality & Service Improvement Coordinator, you’ll play an important role in helping Caladenia Dementia Care deliver safe, high-quality services for people living with dementia and their carers. Working closely with the Executive Manager and leadership team, you’ll help drive continuous improvement across the organisation while developing your skills in quality, compliance and service excellence.
What You Will Do
Coordinate quality improvement projects across the organisation.
Support incident and feedback management systems.
Assist with policy development and accreditation activities.
Analyse data to identify opportunities for improvement.
Ensure services continue to meet the highest standards of care.
Build positive working relationships across all levels of the organisation.
Develop and implement practical improvements based on data and feedback.
Support the team in maintaining compliance and continuous improvement culture.
What We Are Looking For
Experience in aged care, health, disability or community services (desirable).
Excellent written communication and organisational skills.
Strong attention to detail and a passion for continuous improvement.
The ability to analyse information, identify trends and recommend practical improvements.
Confidence using Microsoft Office and the ability to quickly learn new systems.
A commitment to person-centred care and organisational excellence.
The ability to build positive working relationships across all levels of the organisation.
If you’re organised, curious, enjoy solving problems and want to grow your career in quality within a supportive and purpose-driven organisation, we’d love to hear from you.