Xpera Risk Mitigation & Investigation · Canada
Join Xpera Risk Mitigation & Investigation as a Collections Administrator to support our financial health and operational growth. You’ll ensure timely collections, resolve payment disputes, and foster positive customer relationships while maintaining accurate records. This remote role offers immediate impact and a collaborative environment focused on innovation and accountability.
About the Role
Xpera Risk Mitigation & Investigation is Canada’s premier national provider of risk mitigation services, empowering clients to enhance business performance and maintain operational continuity. We are seeking a detail-oriented and customer-focused Collections Administrator to join our Finance team. Reporting to the Accounts Receivable Manager, you will play a key role in ensuring timely collections, resolving disputes, and maintaining accurate customer accounts. Our culture is built on being adventurous, respectful, and determined — we lead with “yes,” trust in shared expertise, and embrace innovation while holding each other accountable. This is a full-time, permanent remote position based in Canada, open to candidates located anywhere in Canada. You will work Monday to Friday and partner with peers to support collection activities across portfolios to meet cash flow and A/R targets. We value diversity and inclusion and welcome applications from people with disabilities. Accommodations are available upon request.
What You Will Do
Identify overdue amounts for assigned customer base and implement systematic follow-up until collected.
Resolve collection disputes.
Evaluate the likelihood of collectability of disputed/contentious items before they hit 30 days past due to flag “at risk” accounts to your leader to resolve.
Provide special assistance to customers who require additional handling to ensure that our terms are met.
Ensure all account activities are documented clearly, accurately, and in a timely manner.
Provide timely updates on task status, issues, and escalations.
Partner with your peers to support collection activities in other portfolios as required to ensure cash flow targets and other A/R targets are met.
What We Are Looking For
A High School Diploma or General Education Diploma.
3 to 5 years of experience in collections.
Customer-focused professionals with a passion for delivering exceptional service and resolving issues efficiently and effectively.
Strong written, verbal, and negotiation skills, with the ability to build positive relationships and communicate effectively with both internal stakeholders and external customers.
Highly organized and detail-oriented, with the ability to effectively prioritize competing demands, manage multiple responsibilities, and consistently meet deadlines.
Self-motivated and accountable, with the ability to work independently while collaborating effectively with team members to achieve shared goals and meet critical deadlines.
Apply today to join our supportive and collaborative team environment and contribute to our mission of enhancing business performance and maintaining operational continuity across Canada.