Dragonfly Health · US
Support Specialist
We are seeking a highly skilled and motivated individual to provide exceptional customer support to our clients.
About the Role
Responds to both routine and escalated service requests and problems in a customer service-oriented manner.
Plans and implements system configuration for more complex areas of proprietary applications and their integrated systems.
Acts as a resource to address escalated calls or issues, provide guidance to peers, and documents break/fix outcomes.
What We Are Looking For
A high school diploma or equivalent is required.
Associate’s degree in computer science or equivalent is preferred.
Technical certifications are strongly preferred.
1-2 years’ direct customer service experience is required.
We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. Apply now!