Soho House · Global
About the Role
This is an exciting time to be joining our customer service team. As a Customer Service Coordinator, you will report into the Soho Support Manager for Membership and be responsible for delivering a first-class service to our members globally, whilst adhering to departmental SLA's.
What You Will Do
To be an enthusiastic first point of contact for Soho House member queries via telephone and email.
Responding to these queries in a timely manner and adhering to the departments SLA’s.
Offering a pro-active service to our diverse membership through telephone and email.
Use our Salesforce database to create, look up and update records for current and potential members and bookings.
Set up new member and member renewal payments via credit card, Direct Debit, ACH and the occasional bank transfer payment, ensuring all transactions are handled accurately and as per company/legal guidelines.
You will be part of a team responsible for the general administration of our houses globally (and future house openings). Along with table reservations and event queries for US properties.
Responsibility for amending, pausing, transferring and upgrading memberships, ensuring compliance with the appropriate Terms & Conditions.
Supporting other departments with information requests etc.