Brunel University London · Brunel University London, Uxbridge Campus, United Kingdom
Join Brunel University London’s Systems Team as a Technical Services Expert (365) to provide critical 3rd-line technical support for Microsoft 365 and associated cloud services. Ensure security, resilience, and operational excellence across our M365 estate while contributing to continuous improvement and compliance with ITIL and Cyber Security policies. This is a hybrid role with significant impact on university-wide digital infrastructure.
About the Role
You will provide technical support for Microsoft 365 and associated cloud services including Teams, Exchange Online, OneDrive, Bookings, and Zoom. You will act as a subject matter expert for service security, resilience, and disaster recovery. You will ensure services are configured, maintained, and documented to a high standard. You will provide 3rd-line support, incident resolution, and escalation where required. You will ensure compliance with ITIL processes and Cyber Security policies, including change and incident management. You will contribute to service improvement and operational best practice.
What You Will Do
Provide technical support for Microsoft 365 and associated cloud services.
Act as a subject matter expert for service security, resilience, and disaster recovery.
Ensure services are configured, maintained, and documented to a high standard.
Provide 3rd-line support, incident resolution, and escalation where required.
Ensure compliance with ITIL processes and Cyber Security policies, including change and incident management.
Contribute to service improvement and operational best practice.
What We Are Looking For
Significant experience working in a technical systems or cloud services environment.
Strong hands-on expertise with Microsoft 365 services.
Experience supporting enterprise scale cloud services.
Good understanding of service security, resilience and ITIL practices.
Able to manage multiple priorities and resolve complex technical issues.
Benefits
We offer a generous annual leave package plus discretionary University closure days, excellent training and development opportunities as well as a great occupational pension scheme and a range of health-related support. The University is committed to a hybrid working approach.
For further details about the post including the Job Description and Person Specification and to apply please click the 'Apply' button.
All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment. Brunel University London is fully committed to creating and sustaining a fully inclusive workforce culture. We welcome applicants from all backgrounds and communities; we particularly welcome applicants who are currently under-represented in our workforce.