Rocket Money
We are seeking an Operations Associate to join our team at Rocket Money! As a key member of our operations team, you will be responsible for delivering clear, empathetic, and solutions-focused support to our members. You will also develop, maintain, and execute processes that provide key services to users across phone, chat, and email channels.
About the Role
Handle inbound phone calls with members, delivering clear, empathetic, and solutions-focused support
Develop, maintain, and execute processes that provide key services to users across phone, chat, and email channels
Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
Resolve unique situations and improve workflows to account for new or uncommon issues
Ensure a positive member experience by actively listening, de-escalating when needed, and following up on open issues
Communicate complex financial topics clearly and confidently over the phone