TransUnion LLC · United States
Support insurance clients during implementation and post-sale phases to drive solution adoption and business value.
Create scalable processes, documentation, and operational tools that improve efficiency across insurance products and customer engagements.
Develop and enhance automation opportunities using AI and other technologies to improve consistency, accuracy, and speed of customer support activities.
Conduct data analysis on customer, product, and operational metrics to identify trends, anomalies, and improvement opportunities.
Partner with clients to review performance, provide consultative recommendations, and optimize the use of TransUnion insurance solutions.
Gather Voice of the Customer feedback from clients and sales teams and communicate actionable insights to internal stakeholders.
Collaborate with product, technology, operations, and business teams to support continuous product enhancements.
Leverage business intelligence and CRM tools to analyze data, develop insights, and support strategic decision-making.
Translate technical findings into business recommendations for both internal stakeholders and external clients.
Support ongoing initiatives focused on operational scale, process optimization, and customer success.
Minimum 5 years of experience in product management, technical consulting, business operations, solution consulting, or customer-facing support roles.
Experience supporting insurance, financial services, or data-driven business solutions environments with a focus on client engagement and problem solving.
Demonstrated success leading process improvement initiatives that increase operational efficiency, improve customer service, and create scalable business processes.
Strong analytical experience with the ability to identify trends, investigate anomalies, and provide actionable recommendations based on data.
Excellent communication, presentation, project management, and documentation skills with the ability to engage both technical and non-technical stakeholders.
PMP, Lean Six Sigma, or similar continuous improvement certifications are preferred.
Business Intelligence tools such as Power BI and Tableau for reporting, visualization, and analysis.
CRM platforms such as Salesforce or similar customer management solutions.
Project management and collaboration tools including JIRA, Rally, Confluence, or equivalent platforms.
Strong Microsoft Excel skills for data analysis, reporting, and business insights.
Experience working with AI-enabled tools, automation platforms, or data-driven process improvement solutions.
We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in: Property & Casualty (P&C;) or Life Insurance industry experience. Client-facing consulting or customer success experience supporting enterprise products. Exposure to automation technologies and AI-driven operational improvements. Experience gathering and presenting Voice of the Customer insights to product and leadership teams. Familiarity with insurance products, insurance data assets, and customer implementation processes.