Public Job Hunters · Overland Park, Kansas, USA
T-Mobile USA, Inc.is seeking a skilled Manager, Transformation & Operationsto lead strategic initiatives across complex, multi-workstream projects. This role requires expertise in project management, migration leadership, demand management, organizational change, and executive communication. Must hold an active PMP certificationand demonstrate experience in complex program delivery. Preferred certifications include PMI-ACP, SAFe, Prosci ADKAR, and ITIL Foundation. Must be legally authorized to work in the United States.
Key Responsibilities:
Lead end-to-end functional migrations with stage-gate governance.
Manage demand intake, prioritization, and capacity alignment across portfolios.
Own and execute organizational change management frameworks, including coaching and quality reviews.
Develop and deliver executive-level program reports and presentations for senior leadership.
Facilitate cross-functional stakeholder alignment and resolve complex issues.
Maintain live RAID logs and escalate issues with actionable recommendations.
Apply PMI methodologies including charter, WBS, RACI, risk register, and change control.
Implement Agile delivery practices for operational improvement, including running ceremonies.
Leverage AI and tooling (e.g., ChatGPT, Claude) to accelerate project execution.
Build structure and processes in ambiguous environments with minimal guidance.
Ensure compliance with T-Mobile’s operational and transformation standards.
Support ServiceNow or equivalent platforms for work orchestration and portfolio visibility.
Qualifications:
Bachelor’s degree plus 3 years related work experience (or equivalent).
Active PMP certification— must demonstrate application in a prior migration or complex program delivery role.
Fluency in structuring and managing complex multi-workstream programs.
Proven experience in migration and transition leadership, including stage-gate governance.
Experience in demand management and portfolio governance (intake, prioritization, capacity alignment).
Expertise in Organizational Change Management (framework ownership, coaching, quality review).
Ability to deliver executive communication and program reporting for senior leadership.
Strong stakeholder alignment and facilitation across functions and levels.
Fluency in AI and tooling (actively using tools like ChatGPT or Claude to accelerate work).
Experience in independent execution and building structure in ambiguous environments.
Strong risk and issue management (maintain live RAID log, escalate with recommendations).
Familiarity with PMI methodology (charter, WBS, RACI, risk register, change control).
Experience with Agile delivery for operational improvement (running ceremonies, blending methods).
Master’s degree (MBA or equivalent) — preferred.
4–7 years related experience in financial, shared services, or operational settings — preferred.
PMI-ACP or SAFe/Agile certification — preferred.
Prosci ADKAR or equivalent OCM certification — preferred.
ITIL Foundation (v3 or v4) — preferred.
Experience using ServiceNow or equivalent work orchestration platforms — preferred.
At least 18 years of age.
Legally authorized to work in the United States.
Compensation & Benefits:
Base Pay Range: $97,000 - $175,000. Corporate Bonus Target: 15%. Full and part-time employees have access to the same benefits when eligible, including medical, dental, vision, 401(k), stock grants, paid time off, parental leave, tuition assistance, and more. Visit www.t-mobilebenefits.comfor details.
Company Culture:
T-Mobile is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
For accommodation requests, email [email protected]or call 1-844-873-9500. Note: This contact channel is not for job applications.
Location:Overland Park, Kansas, USA — Hybrid work model. Travel is not required. DOT Regulated: No. Safety Sensitive: No.
Apply:Submit your resume to the provided contact. For eligibility, you must be legally authorized to work in the United States.