Revivehealth · USA
About the Role
We are seeking a highly skilled and dedicated Member Support Specialist to join our team. As a key member of our support team, you will be responsible for answering incoming calls, emails, and chats from members and care coordinators, ensuring they are navigated successfully through their healthcare and social determinant needs.
Responsibilities
Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members.
Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care.
Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries.
Manage and resolve web support tickets and live chats from members.
Assist with member education and ensure that each member has access to the services needed.
Serve as a liaison between the member and other departments.
Consistently exhibit behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer.