Modern Treasury · USA
Modern Treasury is hiring a Technical Account Manager to own the end-to-end post-sale customer journey from onboarding and implementation through long-term operation and growth. This technical, customer-facing role sits at the intersection of engineering, product, and operations, helping customers run mission-critical financial infrastructure with accuracy, reliability, and scale using Modern Treasury’s APIs.
About the Role
You’ll serve as the primary technical advisor for a portfolio of customers, leading onboarding, implementation, and ongoing engagements while building trust with engineering, product, and payments stakeholders. You’ll partner with cross-functional teams to translate customer needs into product feedback and influence roadmap decisions. You’ll help customers design, optimize, and scale payment systems, guiding tradeoffs across performance, reliability, and complexity. You’ll also improve internal processes and build scalable, repeatable workflows by leveraging AI tools to accelerate problem-solving and synthesize insights across your customer portfolio.
What You Will Do
Serve as the primary technical advisor for a portfolio of customers, leading onboarding, implementation, and ongoing engagements while building trust with engineering, product, and payments stakeholders
Partner with Product, Engineering, Sales, and Support to translate customer needs into product feedback and influence roadmap decisions
Help customers design, optimize, and scale payment systems, guiding tradeoffs across performance, reliability, and complexity
Improve internal processes and build scalable, repeatable workflows by leveraging AI tools to accelerate problem-solving and synthesize insights across your customer portfolio
Ensure customers run mission-critical financial infrastructure with accuracy, reliability, and scale using Modern Treasury’s APIs
What We Are Looking For
3+ years in client-facing technical roles such as TAM, Solutions Engineer, or Customer Success
Strong experience with REST APIs and integration patterns
Proven ability to troubleshoot issues in production environments
Experience managing complex, cross-functional projects
Excellent communication and stakeholder management skills
Experience using AI agents in a work environment
Background in fintech, payments, or financial systems
Familiarity with money movement, ledgering, and reconciliation workflows
Experience with SQL and BI tools for debugging or data analysis
Modern Treasury is committed to equal employment opportunity and does not discriminate in any employment opportunities or practices based on an individual’s race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin or ancestry (including language use restrictions and possession of a driver’s license issued under California Vehicle Code section 12801.9), natural hair, physical or mental disability, political affiliation, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Modern Treasury participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If you’re passionate about building financial infrastructure and helping customers scale their operations, we want to hear from you.