AAMVA · Arlington Va, USA
You'll lead an organization with a genuinely advanced, in-house engineering culture around testing, the runway to modernize it with AI, and the mandate to shape quality and customer support for systems that matter.
About the Role
Lead a ~35-person organization spanning Quality Assurance and External Customer Support, through a team of quality assurance and support managers.
What You Will Do
Quality strategy & transformation leadership
Own the end-to-end quality strategy across all products and programs - functional, integration, performance, security, and data quality.
Lead the organization through a multi-year modernization of its tools, practices, and skills toward automation-first, AI-assisted quality engineering.
Set the technical direction the team will follow: testing approaches for microservices, REST/contract testing, distributed and asynchronous systems, and data validation.
Define quality gates, release criteria, and governance that integrate cleanly with engineering and program delivery.
People & Organizational Leadership
Lead through a management layer: coach, develop, and hold accountable the managers running QA and support functions; raise the bar on leadership across the org.
Build, grow, and where needed restructure the team to match where the technology is headed - hiring, developing existing talent, and managing performance with fairness and clarity.
Technical Direction & Platform
Champion an AI-forward test engineering approach, including AI-assisted generation of test plans and cases, accelerated debugging, and intelligent reporting.
Guide test strategy for a microservices ecosystem on Azure (App Service Plans and AKS), including service isolation, contract testing, and integration validation across services and third parties.
External Customer Support
Own the support experience for external customers - government agencies, federal partners, and commercial/third-party data consumers who integrate with and rely on our systems.
Lead technical and escalation support: incident management, issue triage and resolution, SLA definition and adherence, and partner integration support.
Stakeholder Leadership
Partner with Engineering, Product, Security, and Program leadership to manage risk and balance delivery speed against quality.
Report quality and support health to executive leadership through clear metrics and business-impact narratives.