RxVantage · US
Join RxVantage in transforming how medical practices engage with life science resources to improve patient care.
About the Role
We're seeking a Customer Support Specialist to assist our customers in resolving issues and providing world-class support.
What You Will Do
Respond to customer inquiries via phone, email, chat in a timely and professional manner.
Monitor our admin database to help troubleshoot issues for customers.
Accurately log all customer interactions (Issue, troubleshooting steps and resolution) in Salesforce to ensure all necessary data is documented.
Direct and escalate complex issues to appropriate company personnel.
Follow-up with customers to ensure issues are resolved and satisfaction is achieved.