Poll Everywhere · United States
Join Poll Everywhere as a Learning and Support Specialist to help customers apply what they learn in real presentations, not just understand it conceptually. You’ll bridge technical problem-solving with instructional design to create scalable solutions that empower users across industries.
About the Role
This role is for a self-directed, organized professional who thrives in cross-team collaboration and enjoys solving problems that help many customers. You’ll work with Customer Support, Customer Success, Product, and Engineering to ensure solutions are both technically sound and educationally effective.
What You Will Do
Build training and documentation that helps customers apply what they learn in real presentations, not just understand it conceptually.
Dig into the details to diagnose root causes, distinguish bugs from intended behavior, and escalate with precision.
Write and speak in plain language. Whether it’s a support reply or a live webinar, customers leave feeling clearer and more capable.
Solve problems once in a way that helps many customers. A ticket answered is an opportunity to prevent ten more.
Work fluidly with Customer Support, Customer Success, Product, and Engineering — and make those teams better at their jobs too.
Manage your queue and projects without heavy oversight, demonstrating self-direction and organization.
Communicate clearly and empathetically under pressure, ensuring customer satisfaction and team alignment.
Apply a scalable mindset to ensure solutions benefit a broad user base, not just individual cases.
What We Are Looking For
3–5+ years in an instructional design role at a higher education institution or related Instructional Design certification or degree.
Experience supporting F500/enterprise or higher education customers.
Experience with presentation tools, LMS platforms, and/or enterprise IT environments (SSO, MDM).
Strong troubleshooting skills across multiple operating systems, browsers, and software integrations.
Able to translate technical concepts into clear, accessible language for non-technical users.
Excellent written and verbal communicator; empathetic under pressure.
Self-directed and organized; you manage your queue and projects without heavy oversight.
Bonus Criteria
Experience in a customer-facing technical role at a SaaS company.
Background in customer education or enablement.
Familiarity with tools like Zendesk, Jira, Confluence, Loom, or similar.
Previous experience in a role that bridged Support and Customer Success.
Our salary range for this role is $75,000 to $90,000 annually in most geographic locations across the United States. Compensation includes a comprehensive benefits package with medical, dental, vision, and HSA/FSA options. We’re committed to hiring people with good judgment and a passion for learning — even if you don’t check off all the boxes. Apply if this mission resonates with you.