Solutions 2 GO Inc. · Canada
Join Solutions 2 GO as a Sales Account Specialist to drive global video game distribution success. You’ll partner with retail accounts, manage forecasting, execute promotions, and ensure operational excellence across 19 countries. Be part of a high-impact team that moves distribution forward while building a dynamic company culture.
What You Will Do
Support assigned retail accounts by partnering closely with Account Managers on day-to-day customer activities
Build and maintain strong relationships with customers, vendors, and internal stakeholders
Serve as a primary point of contact for customer requests and operational inquiries
Track Proof of Delivery (POD) documentation and resolve customer shipment inquiries
Coordinate issue resolution between Sales, Operations, Customer Service, Purchasing, and Logistics
Develop, maintain, and analyze customer sales forecasts
Partner with Account Managers to review demand trends and recommend forecast adjustments
Participate in annual sales planning, budgeting, and promotional planning
Monitor inventory and recommend actions to maximize sales opportunities while minimizing excess inventory
Coordinate retailer promotional programs from planning through execution
Manage customer and vendor projects to ensure milestones and deadlines are achieved
Analyze customer sales performance and identify trends, risks, and growth opportunities
Prepare recurring and ad hoc business reports, scorecards, dashboards, and executive presentations
Provide recommendations to Sales leadership using sales and market data
Monitor promotional performance and return on investment
Track customer purchase orders, Proof of Delivery (POD), promotional compliance, and order status
Monitor customer deductions and assist with issue resolution
Improve sales processes and identify operational efficiencies
Maintain forecasting tools, sales reports, and customer databases
Ensure data integrity across ERP and customer systems
Train and mentor Sales Administrators and new team members
Support continuous improvement initiatives across the Sales organization
Exercise independent judgment in resolving customer, vendor, and operational issues
Lead cross-functional projects supporting sales growth and customer satisfaction
What We Are Looking For
Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or related field
5+ years of experience in sales operations, account support, retail planning, forecasting, customer management
Strong working knowledge of Walmart and Sam's Club systems (Retail Link, Item 360, Scintilla)
Advanced Microsoft Excel skills (Pivot Tables, Power Query, lookups, forecasting models)
Experience with ERP systems (Microsoft Dynamics GP) and retailer portals
Strong forecasting, analytical, and business planning skills
Excellent project management and organizational skills
Strong customer service and relationship management abilities
Excellent written and verbal communication skills
Demonstrated ability to prioritize multiple projects in a fast-paced environment
Ability to work independently and influence cross-functional teams without direct authority
If you’re ready to make a real impact in global distribution, apply now and become part of a team that moves the industry forward.