Community Support Officer

Inclusive and Diverse Communities Incorporated · Parramatta & Western Suburbs, Sydney, Australia

The Organisation

Inclusive and Diverse Communities Incorporated (IDC) is a not-for-profit, secular community organisation working to strengthen the capacity of diverse communities in NSW and across Australia, with a particular focus on disadvantaged communities in Southwest Sydney and Western Sydney, including those who may face multiple barriers due to intersecting identities.

For further information, please check out:

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The Role

The purpose of this role is to provide administrative, accounts and community support work to improve the efficiency and effectiveness of day-to-day operations, as well as ultimately improve the outcomes for the diverse and intersectional community members.

Your role will incorporate a number of support tasks and incorporate keeping up to date electronic records related to projects, reports, grants, group memberships, events and any other corporate documents. You will provide administrative, accounts and community support work requiring accountability, initiative, confidentiality and sensitivity.

As part of your role, you will also provide assistance on the accounts side of the organisation, using your expertise to track various components of program costs and expenditures.

Community support work may include any role that directly assists community members, for example, assist older people and carers from CaLD backgrounds to access and navigate the My Aged Care system; deliver an family-focused workshop; run an LGBTIQA+ or First Nations-friendly activity or event like info stall; promote other services; or distribute emergency food hamper and contact information of crucial services.

The Working Conditions

The IDC team enjoys hybrid work conditions. The team consists of multi-specialist community sector professionals from diverse and intersecting backgrounds.

You will be required to work at a Parramatta co-location office once a week (mostly Wednesdays).

Your hours may vary from 14 to 18 hours per week, across 2 to 3 days per week.

The rest of the week may be a combination of Work-from-Home (WFH) as well as working at external venues across Western and South Western Sydney to assist with events and/or activities.

Once every six weeks or as directed by management, you may be required to work at a Bankstown co-location office (mostly Fridays).

You are tech-savvy helping out with online meetings and various online apps and programs, and successfully trouble shoot as needed.

You are keen and willing to learn any new technology to assist with progressing organisational outcomes.

Reports to and Works with

You will report to the Executive Officer.

You will utilise your independent and team player skills working with any team members including the Executive Officer.

SELECTION CRITERIA

Essential

Superior administration skills with an eye for detail and meet deadlines

Competence in providing accounts support work including creating and following up invoices and payments, reconciliation, producing reports, and other knowledge of Xero

Experience in person-centred, trauma-informed, strength-based community support work- for example, providing information and/or referral, running an information session/stall/workshop, and distributing emergency items to community members

Good written and verbal communication skills including maintaining the official organisational communication platforms (flyers, information sheets, handouts, websites, e-news, social media, annual report)

Ability to multi-task, prioritise competing demands and work with some level of independence and as part of a team under the Executive Officer, and meet reporting obligations within required timeframes

Technological skills using internet, email, word processing, spreadsheet and presentation/reporting software, conduct virtual and/or hybrid meetings on various apps and platforms

Understanding and commitment to Social Justice and Access & Equity principles, Work & Safety and Ethical Working Practices

Preferred

Minimum Certificate IV in in Community Services, Administration, Accounts and/or equivalent experience

Knowledge/experience working in SW Sydney or Western Sydney and/or similar demographics

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