Rhea County School District
Join our team as a Customer Support Specialist and make a meaningful impact on our customers' experiences. As a key member of our support operations department, you will be responsible for providing exceptional customer service through various communication channels.
About the Role
This role requires strong communication skills, problem-solving abilities, and the ability to manage customer interactions across multiple channels. You will work closely with internal teams to address customer needs and provide feedback for improvements.
Responsibilities:
Respond to customer inquiries through phone, email, chat, and other communication channels
Provide accurate information about products, services, orders, and company policies
Resolve customer complaints and concerns in a professional and timely manner
Troubleshoot issues and provide appropriate solutions or escalate when necessary
Process customer requests, orders, refunds, exchanges, and account updates
Maintain detailed records of customer interactions and resolutions
Follow up with customers to ensure issues are fully resolved
Maintain a positive, helpful, and professional customer experience