Jobgether on behalf of a partner company · Australia
About the Role
This Senior Support Engineer role sits at the heart of our technical support organization, acting as a senior technical point of contact for enterprise customers. You will diagnose and resolve challenging issues across distributed systems, cloud environments, and containerized architectures.
You will collaborate closely with engineering, product, and customer success teams to turn real-world incidents into actionable engineering insights.
Responsibilities
Serve as a senior technical escalation point for enterprise customers, resolving complex issues across distributed systems, cloud environments, and containerized applications.
Diagnose and troubleshoot production incidents using Linux tooling, logs, scripting, and system-level analysis to ensure rapid restoration of service.
Collaborate closely with engineering teams to investigate root causes, contribute to post-incident reviews, and improve product reliability over time.
Build and improve internal support tooling, automation, and workflows to enhance issue triage, lifecycle management, and operational efficiency.
Participate in on-call rotations within a global follow-the-sun support model to ensure continuous customer coverage.
Partner with customer success teams to maintain strong customer relationships and ensure high satisfaction levels.