Glacier · United States
Join Glacier, a Series A startup in San Francisco, to help keep its growing fleet of recycling robots operational. You’ll monitor systems, report insights, and support deployments to turn recycling data into actionable sustainability solutions. Work remotely from Latin America with a US-based team and contribute to a mission-driven, cross-functional team solving real-world waste challenges.
About the Role
We’re looking for a detail-oriented individual to help keep our growing fleet of robots operational and ensure their success in the field. You will play a crucial role in monitoring our systems and reporting key insights to enable swift issue resolution and support new deployments.
What You Will Do
Answer inbound customer calls, conduct first-round troubleshooting, and communicate findings clearly and professionally using defined scripts and guidelines
Produce accurate and error-free internal and external reports in English for both technical and non-technical audiences, including documentation to support customer acceptance testing procedures
Monitor the Scanner and Robotic fleet by running a set of queries and following defined processes
Routing anomalies in robot behavior or other data sources to the correct internal escalation teams to support customer issue resolution
Support the success of new robot installations and scanner deployments through meticulous monitoring of robot behavior and data evaluations
What We Are Looking For
2+ years of experience in a role focused on data analysis, operations analysis, or product support, specifically involving data monitoring and reporting
Proven ability to meticulously monitor data, identify anomalies, and follow defined processes with exceptional attention to detail
Comfort and experience working with software, computer, or electromechanical systems in a diagnostic or support capacity
English Fluency (B2 or higher), as you will be working with a US-based team
Experience working with US companies or clients is a plus
Join us to be part of a mission-driven, cross-functional team solving complex problems with meaningful outcomes. Our founders bring experience from Facebook and Bain, and we’re supported by top-tier investors with deep technical and industry expertise.