Age UK Westminster · United Kingdom
Join Age UK Westminster as a Digital Inclusion Lead Coordinator to empower older adults and those experiencing social isolation with the digital skills they need to thrive. You’ll deliver one-to-one coaching, group sessions, and technical support while managing volunteers and reporting outcomes to commissioners. Make a tangible difference in lives through person-centred, community-based digital inclusion services.
What You Will Do
Manage a caseload of clients, including those living with dementia and complex needs.
Deliver one-to-one digital coaching and support.
Facilitate digital inclusion group sessions.
Provide device setup, troubleshooting and digital skills training.
Coordinate referrals to internal and external services.
Recruit, induct, train, support and supervise volunteers contributing to the project.
Coordinate volunteer assignments and monitor volunteer performance and wellbeing.
Ensure volunteers comply with safeguarding, confidentiality and organisational policies.
Maintain accurate client and volunteer records.
Produce quarterly monitoring and impact reports for Commissioners and internal management use.
Monitor service outcomes, analyse performance data and identify improvements.
Attend relevant stakeholder, partner and project meetings.
Develop positive relationships with commissioners, partners and community organisations.
Ensure compliance with organisational policies and procedures.
What We Are Looking For
An understanding of Digital Exclusion and the impact it has on older people.
Ability to prioritise and manage workload.
Ability to assimilate and understand information by listening, reading and use of MS Office, Zoom, Teams, social media.
Strong communication skills (written and verbal).
Experience in managing and supporting staff or volunteers.
Ability to listen to others and explain things clearly without jargon or being patronising.
Awareness of discriminatory practices and equal opportunity issues.
Ability to work alone or as part of a team.
Willingness and interest in learning, to attend training, meetings and other community events.
Competent use of MS Office (Word, PowerPoint, Excel, email), social media, Zoom, MS Teams and other tools.
Patient, tolerant and someone who enjoys supporting people to learn new skills.
An understanding of issues affecting older people.
Able to reflect on own performance.
Be flexible and travel within City of Westminster and Royal Borough of Kensington and Chelsea.
Nice to Have
One year experience working within the charity sector.
Mental Health and Wellbeing awareness.
First Aid Training.
Experience in designing and managing basic training materials.
Ability to speak languages other than English.
Join a mission-driven team committed to improving digital inclusion for older people. Your work will directly impact lives, build community resilience, and support social equity through technology. Apply today to be part of this meaningful initiative.