Tranby National Indigenous Adult Education and Training · 13 Mansfield Street, Glebe NSW, Australia
The Student Support Officer is responsible for supporting students through both face-to-face and online delivery modes, ensuring the students remain engaged and connected throughout their learning journey. This role will be specifically working towards a new course being developed - Certificate IV in Community Development with a focus on domestic, family and sexual violence (DFSV) work.
This role works within the Academic Team and is responsible for:
• Providing culturally safe, student-centred support throughout the student lifecycle
• Establishing and maintain positive relationships with students
• Conducting regular student check-ins via phone, Teams, email, face-to-face interactions and the Student Management System (Wisenet)
• Monitoring and supporting attendance, participation, progression and engagement
• Identifying students at risk and implementing support strategies
• Maintaining accurate student contact and support records
• Supporting student wellbeing through referral pathways where appropriate
• Providing on-campus support during workshops, training sessions and intensive delivery blocks
• Assisting students with navigation of learning resources and assessment requirements
• Supporting trainers with classroom administration and student engagement activities
• Assisting with student orientation and onboarding activities
• Organising travel and accommodation and catering
• Assisting with the collection and collation of student data and documentation required by training regulators and funding bodies
• Correctly entering and maintaining student data in the Student Management System (Wisenet).
• Scheduling live assessments
• Administering the Class Rolls for students attending training on campus
• Administering Student Evaluation Forms
What you will need to succeed
3+ years of experience in previous roles which included:
• Working in a team with shared accountability for student success
• Supporting Indigenous students
• Computer skills including the ability to use spreadsheets, online meetings, word-processing programs and a Student Management System
• Evidence of the ability to implement policies and procedures
• Evidence of the ability to refer to staff in specialist areas where required
Tranby has a strong commitment to employing Aboriginal and Torres Strait Islander people into this role. Aboriginal and Torres Strait Islander people are therefore strongly encouraged to apply.
Tranby will not work with unsolicited recruitment agencies on this role.