Diakonia · Ölandsgatan 49A, 116 63 Stockholm, Sweden, Sweden
As a Digitalization Team Lead and Strategic IT Support at Diakonia, you will have the opportunity to work hands-on with the latest Microsoft technologies and services, enabling continuous professional development in a forward-leaning digital environment.
About the Role
The purpose of this role is to lead and strengthen the IT Support and Digitalization team by ensuring high-quality, user-centric IT service delivery while advancing digital solutions that support Diakonia’s mission.
Key Responsibilities:
Lead and support the IT Support and Digitalization team in a collaborative and inclusive manner
Ensure delivery of high-quality IT services aligned with service levels and user needs
Provide hands-on support for complex IT issues
Drive continuous service improvement with a focus on usability and accessibility
Lead and contribute to digitalization initiatives and change activities
Ensure compliance with data protection regulations and responsible data management
Foster strong collaboration with stakeholders and external partners
Maintain transparent documentation and knowledge sharing practices