Givers · New York, NY, USA, United States
The Role
Own the enrollment operating system and team, including funnel architecture, CRM and workflows, conversion analytics, dashboards, automation, partner handoffs, and continuous process improvement. Lead enrollment staff, optimize conversion rates, improve data and reporting, develop partner relationships, and collaborate with Marketing, Product, and Service to create efficient, empathetic caregiver enrollment experiences.
Summary Generated by Built In
Location: New York, NY (hybrid, 4 days/week in office)
Reports to: CEO
Compensation: Starting at $150K + meaningful equity
About Us
At Givers, we believe in a future where family members can sustainably care for one another. We enroll, support, and pay family caregivers through state Medicaid programs. We're mission-driven and rapidly growing.
We are proudly building an in-office culture in NYC and are looking for people energized by working together in person.
Responsibilities
• Own the enrollment operating system and team, including funnel architecture, CRM and workflows, conversion analytics, dashboards, automation, partner handoffs, and continuous process improvement.
• Lead enrollment staff, optimize conversion rates, improve data and reporting, develop partner relationships, and collaborate with Marketing, Product, and Service to create efficient, empathetic caregiver enrollment experiences.
Required Skills
• 6+ years in Revenue Operations, Sales Operations, Enrollment Operations, Growth Operations, or leading a sales/enrollment team through a long and cumbersome journey to conversion.
• Comfort with SQL, reporting and analytics, dashboard building, and finding your way through automations.
• Strong CRM and systems orientation, with experience owning or heavily improving workflows, data structure, reporting, automation, and process design.
• Maniacal focus on conversion rates and aggressiveness to make sure no qualified leads slip through the cracks.
• Great leader of people who holds a high standard of excellence and supports and challenges team members to do their best while still having fun and finding fulfillment in the work.
• Highly tech savvy, with an innate pull toward process optimization, automation, and operational leverage.
• Deeply conversion-rate focused with the desire to drive metrics that result in people’s lives actually improving.
• Comfortable operating in a fast-paced, ambiguous environment where ownership and iteration are the norm.
• Strong documentation habits and the ability to turn messy, ambiguous processes into clear, repeatable systems.
• Based in New York City and available to work in-office four days per week.
Nice to Have Skills
• Experience in healthcare, benefits navigation, insurance, admissions, high-touch consumer services, marketplaces, or other complex enrollment environments.