Blueprint · Bellevue, Washington, United States
Manage a portfolio of customer accounts, overseeing service renewals, new contract opportunities, and sales activities from initial engagement through deal closure.
Build and maintain a healthy sales pipeline by identifying opportunities within existing accounts and developing new business opportunities.
Engage directly with customers to understand business needs, discuss service offerings, address objections, and negotiate contract terms and deal structures.
Partner with account managers and internal stakeholders to develop proposals, coordinate negotiations, resolve blockers, and accelerate deal closure.
Monitor deals in progress, maintain accurate sales forecasts, update pipeline commentary, and communicate risks, progress, and next steps to leadership.
Develop account and territory plans to drive revenue growth, improve renewal performance, and identify opportunities to expand existing customer relationships.
Analyze customer portfolios to identify service gaps, growth opportunities, and potential renewal or expansion opportunities.
Establish relationships with customer decision-makers and influencers to understand priorities and align service offerings with desired business outcomes.
Coordinate with sales, customer success, and service delivery teams to support customer satisfaction, resolve concerns, and improve the overall customer experience.
Participate in pipeline reviews, business planning sessions, and forecast meetings to track performance, prioritize opportunities, and develop strategies to overcome sales challenges.
Track and improve key performance indicators, including on-time renewals, renewal rates, and recapture rates.