MealPal · New York, NY, United States, United States
The Role
Respond to high volumes of customer emails, troubleshoot issues, and maintain strong customer experiences. Support marketing operations, including social media content, meal reviews, email campaigns, flyering, events, and customer acquisition initiatives while following brand guidelines and marketing goals.
Responsibilities:
▪️ Communicate with our customers in a timely manner with high quality messages. This role will handle a high volume of email support on a daily basis.
▪️ Troubleshoot and find smart solutions to any issues, taking into account marketing goals and brand guidelines.
▪️ Identify new ways to enhance the customer experience and acquire new customers. Help with creation of social media content and meal reviews, email marketing campaigns, flyering, events, and more campaigns to acquire new members.
Requirements:
▪️ Bachelor’s degree with 0-3 years of operations, marketing, or customer service experience
▪️ Ability to work quickly while maintaining strong attention to detail
▪️ Experience working with Excel and Google Sheets
▪️ Exceptional written skills and high EQ
Compensation:
▪️ Competitive base salary ($80k) and equity
▪️ Medical, vision, and dental benefits
▪️ Generous paid vacation policy
▪️ 401(k) with company match