Revvity · US
Join Revvity as a Field Service Engineer and help our customers enhance the productivity of their laboratory processes while driving high levels of customer satisfaction.
About Us
We are a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges.
About the Role
The Customer Support Field Engineer helps Revvity customers by providing expert service and support to customers within an assigned geographic area.
Responsibilities
Installations of critical diagnostic testing instrumentations
Install, maintain, verify performance and repair Revvity equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area.
Drive toward zero service recalls for any reason.
Provide on-time scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services which apply to our products in the field.
Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
Demonstrate knowledge of and adherence to the Installation, warranty, and service agreement provisions to provide adequate billing information to the customer.
Drive the sale of value-added options to our customers including new service contracts, service contract upgrades and instrument add-ons to existing contracts.
Encourage customers to purchase training, support, software, laboratory services products and field installed computer hardware upgrades.