Knowmore · Brisbane, Australia
About the company
Knowmore is a nation-wide independent community legal centre providing free legal information, advice, representation and referrals, financial counselling and systemic advocacy for victims and survivors of child sexual abuse. Since 2022 our service has expanded to provide legal advice and financial counselling for people applying to the Territories Stolen Generations Redress Scheme, and free legal advice for survivors of child sexual abuse that are not eligible to apply to the National Redress Scheme. We continue to provide free legal advice and financial counselling in relation to the National Redress Scheme.
Knowmore uses a multidisciplinary model bringing together lawyers, intake officers, social workers and counsellors, Aboriginal and Torres Strait Islander engagement advisors and financial counsellors to provide trauma-informed, client-centred and culturally safe legal assistance to clients. Services are provided through a national phone line and face-to-face services in key locations, supported by a comprehensive program of outreach and community engagement across Australia. Knowmore currently has offices in Sydney, Melbourne, Brisbane, Adelaide, Perth and Darwin.
About the Role
We are seeking a calm, organised and client-focused professional to provide frontline support, office coordination and administrative assistance in a busy, purpose-driven environment. This role is ideal for someone who thrives on variety, communicates with warmth and professionalism, and can confidently support clients, colleagues and operational processes with care and discretion.
Responsibilities
Welcome and assist clients in person and via phone.
Manage client appointments and maintain accurate records.
Coordinate office operations including scheduling, correspondence, and administrative support.
Support the team with data entry, reporting, and documentation.
Ensure compliance with privacy and data protection policies.
Participate in team meetings and contribute to a collaborative, trauma-informed culture.
Support cultural safety initiatives and engage respectfully with diverse communities.
Complete required background checks including National Police Records Check and Working with Children Check.
How to apply
Further Information about Knowmore is available at www.knowmore.org.au.
For more information and to discuss your specific queries, please contact [email protected] using the subject line: Office and Client Coordinator - Brisbane enquiry via EthicalJobs.
If this sounds like an opportunity you would be interested, please apply via our website.
Your application must include:
A cover letter outlining why you are applying for this position and your suitability to the key selection criteria
A resume with your skills, experience and qualifications
We are committed to a trauma-informed and culturally safe approach, walking alongside victim-survivors every step of the way.
We recognise and value the strength that diversity brings to our work. We strongly encourage applications from individuals of all ages with diverse lived experiences and backgrounds, including Aboriginal and Torres Strait Islander peoples, people from multicultural, multifaith and linguistically diverse communities, members of the LGBTQIA+ community and people with disability. Your unique perspective and voice are not only welcome—they are essential to the work we do.
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