Turnitin · USA
About the Role
This is an exciting opportunity to join our remote-first team and make a meaningful impact on global education. As a Tier 3 Support Agent, you'll work closely with our engineering and product teams to resolve complex technical issues and provide exceptional customer service.
You'll be responsible for triaging and vetting escalations from Tier 1 & 2, maintaining consistent case quality, and translating technical information into customer-friendly explanations. You'll also have the opportunity to build strong working relationships with our engineering and product teams.