Bullhorn · USA
Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers.
About the Role
This is a highly visible, senior-level role that serves as the primary Support leadership presence for key accounts.
Responsibilities:
Escalation Management:Take personal ownership of high-impact escalations, driving resolution with urgency and clear stakeholder communication.
Operational Excellence:Hold the team to a high standard of backlog hygiene and case progression across all assigned accounts.
Cross-Functional Collaboration:Lead cross-functional engagement with Product, Engineering, Customer Success, and Services to resolve complex customer issues.