DraftKings · Boston, MA, USA
Join our team at DraftKings and be part of the most exciting sports and entertainment experiences. As a Customer Experience Associate, you will play a key role in delivering exceptional customer service and ensuring that our customers have an unforgettable experience.
About the Role
Provide top-notch customer support through various channels (phone, email, chat)
Resolve customer complaints and issues in a timely and professional manner
Collaborate with internal teams to resolve complex customer issues
What You Will Do
Respond to customer inquiries and provide solutions in a timely manner
Escalate complex issues to senior team members for resolution
Contribute to the development of new processes and procedures to improve customer experience
We are looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and can work in a fast-paced environment. If you have prior experience in customer support or a related field, we would love to hear from you!