TIAA · US
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people.
About the Role
The Senior IT User Support Specialist provides day-to-day technical support to employees for a range of hardware and software related systems.
What You Will Do
Provides a high level of customer service while working in a dynamic complex environment under limited supervision and direction.
Provides end user training and knowledge documentation.
Deploys, procures, and collects desktop equipment from end users.
Provides second level end-user personal computer (PC) support for staffed locations and remote offices and high level on-site call center support.
Performs configuration/installation and troubleshooting of PC hardware including laptops, Virtual Desktop Infrastructure (VDI), desktops, tablets/iPads, printers, messaging and mobile devices, and Mobile Wi-Fi (MIFI).
Installs, configures, and troubleshoots Windows operating systems, MacOS, Microsoft Office Suite other applications.
Provides incident & problem summaries, status reports, and project status as required.