ICMPD - International Centre for Migration Policy Development · Valletta International IP1, International Professional 1, Malta
Support the ICT ticketing system and aid in resolving ICT incidents and service requests.
About the Role
The Junior ICT Officer – Service Desk supports the organisation-wide ICT ticketing system (Service Portal) and contributes to the timely resolution of ICT incidents and service requests in accordance with established ICMPD/ICT procedures, service standards and continuous improvement processes.
What You Will Do
Provide first-level technical support to end-users across ICMPD.
Log and manage incidents through the Service Portal.
Handle requests across multiple regions.
What We Are Looking For
Diploma
Proficiency in written and spoken English
Proficiency in the language of the duty station is an asset