LawnStarter · United States
This is the most senior individual contributor seat in Product, with no direct reports. You'll work as a peer to the leaders of Ops, Data, Design, and Engineering. Senior Product Managers here each own a workstream inside one of four swim lanes. You drive the Service Experience product agenda end to end: everything after a customer books, for customers and Pros, and the AI increasingly behind it. Two jobs at once: a critical thought partner to leadership on how AI reshapes our service experience, and an operator who ships with peers in engineering, design, data, marketing, and ops at a speed and quality that most would not believe. You're accountable for company-level numbers, not initiative-level ones. What makes this role different: Thought partner, not order-taker. Leadership wants your view on where AI takes the service experience, and expects you to change their minds sometimes. Speed and quality together. Small team, peers in engineering, design, data, marketing, and ops who move fast, and few layers between your judgment and what ships. Ultra AI-forward is the point. We want someone already operating the way most PMs will operate in five years. Strategy and hands. You still prototype with LLMs, write eval sets, read transcripts, and re-architect live systems yourself. Requirements: What You'll Own: The Service Experience swim lane's product strategy and roadmap: marketplace trust after booking, including setting the right expectations on both sides, steering Pros toward great work, and the AI increasingly behind it. Two jobs at once: a critical thought partner to leadership on how AI reshapes our service experience, and an operator who ships with peers in engineering, design, data, marketing, and ops at a speed and quality that most would not believe. You're accountable for company-level numbers, not initiative-level ones. What makes this role different: Thought partner, not order-taker. Leadership wants your view on where AI takes the service experience, and expects you to change their minds sometimes. Speed and quality together. Small team, peers in engineering, design, data, marketing, and ops who move fast, and few layers between your judgment and what ships. Ultra AI-forward is the point. We want someone already operating the way most PMs will operate in five years. Strategy and hands. You still prototype with LLMs, write eval sets, read transcripts, and re-architect live systems yourself. This Role Is NOT: A people-management role. You're an individual contributor with no direct reports. Influence comes from judgment and output, not a team you manage. A support PM role. Support is one surface of a broader area covering trust and AI, not a ticket queue or a help center. The internal-AI tooling role. A separate effort drives AI adoption in internal tooling. This role is about AI in the experience customers and Pros have. A strategy-only seat. You'll write evals, read transcripts, and prototype with LLMs. If you'd rather just set direction, this will frustrate you. A tactical delivery role. This one owns where the service experience goes, not the next feature in it. If you're strongest turning someone else's strategy into tickets, this isn't the fit.