Oyster · Poland, Portugal, South Africa, Spain
Oyster is hiring a remote Customer Success Manager (EMEA). This is a full-time position that can be done remotely anywhere in Poland, Portugal, South Africa or Spain.
About the Role
We are looking for a talented and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring customer satisfaction and driving business growth through effective account management.
Responsibilities
Develop and execute customer success plans to drive revenue growth and retention
Build strong relationships with customers to understand their needs and provide tailored solutions
Collaborate with cross-functional teams to ensure seamless delivery of customer projects
Identify and communicate opportunities for upselling and cross-selling
Monitor and report on key performance indicators (KPIs) to measure success
Stay up-to-date with industry trends and competitor activity to inform business decisions
What We Are Looking For
Proven experience in customer success or a related field
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Results-driven with a focus on delivering high-quality results