Gymflow · UK/Europe
We're a fully remote company with 11 high-performing team members spread across Europe and Canada. We're looking for someone who shares our passion for building outstanding products and helping small business owners thrive.
About Gymflow
Gymflow is a founder-led, bootstrapped SaaS platform built for modern gym and fitness studio owners. We help automate everything from bookings and payments to member communication and access control.
What You Will Do
Client Onboarding & Training (40%) — Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.
Product Demos (40%) — Run live demos for prospective customers, focused on solving their business pain, not pitching features.
Customer Support (15%) — Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.
Support Documentation (5%) — Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.
Voice of the Customer (5%) — Flag product issues, trends, and friction points to the engineering and product teams.