BetMGM LLC · United States
Join us as we revolutionize sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business.
About the Role
We are looking for a collaborative and experienced Instructional Design Team Lead to join our Customer Ops Training Team. In this hybrid role, you will lead a small team of Instructional Designers while also contributing directly to the design and development of training content.
Responsibilities
Lead, coach, and develop a team of Instructional Designers, providing guidance on best practices, project prioritization, and content development.
Collaborate with stakeholders and subject matter experts across Customer Care, Risk, Fraud, and Payments to identify training needs and develop effective learning solutions.
Work closely with the Sr. Manager of Customer Ops Training and the Manager of Customer Ops Training on overall strategy and execution of organizational priorities.
Design and develop eLearning modules, job aids, instructor-led training (ILT) materials, and other instructional content using Articulate Storyline, Articulate Rise, and Microsoft Office tools.
Oversee the implementation and maintenance of training programs within the learning management system.
Ensure instructional design standards and adult learning principles are consistently applied across all training materials.
Conduct needs assessments and learning gap analyses to inform content strategy and development.
Review and provide feedback on team deliverables to ensure quality, consistency, and alignment with learning objectives.