Zscaler · United States
Join Zscaler’s Customer Success Organization as a Designated Support Engineer III to deliver high-impact, customer-focused support for enterprise clients. You’ll manage critical cases, build trust through deep technical understanding, and collaborate with product and engineering teams to resolve complex issues. As part of a global, fast-paced team, you’ll help enterprises secure their cloud environments while driving innovation and adoption.
What You Will Do
Manage and resolve customer cases assigned to your pod promptly to meet customer needs and satisfaction.
Build trust with customers by understanding their requirements, priorities, and limitations to provide solutions.
Participate in the on-call rotation to monitor and address weekend issues, although it is voluntary.
Collaborate with the product team, engineering, or escalation team to open bug reports for code defects using Jira.
Communicate with assigned customers, keeping them updated on progress and resolutions.
What We Are Looking For
4+ years of support and networking experience required.
General firewalls and packet filtering experience and troubleshooting HTTP/HTTPS troubleshooting by browsers (performance and errors).
IPv4, IPv6, routing, DNS, load balancing, proxies, and other layer 2-4 concepts.
Authentication systems such as LDAP, MS AD.
Nice to Have
Network Protocol Analyzers (tcpdump, Wireshark).
Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS).
Zscaler Product Experience.
VPN technologies such as IPSec and VPN clients.
Scripting knowledge (SHELL, Python).
At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. Apply today to be part of a global, customer-centric team that values your expertise and your impact.