Bestow · Dallas, TX, United States
Define and execute a multi-year IT strategy aligned to company growth objectives, with a focus on scalability, security, and operational excellence.
Own the strategy, administration, and optimization of enterprise business systems including CRM (Salesforce), telephony and contact center platforms, productivity suites, and other business-critical SaaS applications.
Partner with functional leaders across Sales, Customer Success, Finance, and Operations to ensure business systems support their workflows, reporting needs, and growth objectives.
Lead the evaluation and selection of a next-generation telephony and contact center platform, with a focus on AI-native capabilities, automation, and modern customer engagement workflows.
Oversee all enterprise IT infrastructure including cloud environments, networks, endpoints, and SaaS platforms, ensuring systems availability, performance, and reliability meet or exceed SLAs.
Implement and operationalize cybersecurity policies and standards set by the CISO, covering identity and access management, threat detection, incident response, and data protection.
Drive automation of routine IT tasks including ticket triage, provisioning, access management, and reporting, with the goal of eliminating manual overhead wherever possible.
Own AI cost governance including vendor relationship management, usage tracking, quota management, and reporting to budget owners across the organization.
Lead, mentor, and grow a high-performing IT team of 8, fostering a culture of ownership, continuous improvement, and collaboration.
Own the IT budget, driving cost efficiency without sacrificing quality or reliability. Manage strategic vendor relationships and negotiate contracts to maximize value.