Tangible · United States
Join Tangible, a fast-growing fintech platform, as an AI-native Support Engineer to bridge client needs with engineering excellence. You’ll leverage AI tools to enhance communication, documentation, and issue resolution while supporting a SaaS platform that transforms private markets liquidity. Your work will directly impact client satisfaction and product evolution in a dynamic, tech-driven environment.
About the Role
You will work in the US timezone and act as the bridge between clients and the engineering team. Your responsibilities will include responding to client emails, logging bugs and change requests in Jira, understanding platform workflows, identifying issue types, executing corrective actions, escalating tickets, raising change requests, and detecting potential bugs or edge cases.
What You Will Do
Respond to client emails in clear, professional English (AI-assisted but human-reviewed)
Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications
Develop strong contextual awareness of platform workflows, data flows, and business logic
Identify whether an issue is user error, configuration issue, data problem, or system defect
Execute basic corrective actions when possible (data validation, configuration checks, structured guidance)
Escalate structured, well-documented tickets to the development team when required
Raise change requests based on recurring client feedback
Detect potential bugs, inconsistencies, or edge cases from client reports
Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis
What We Are Looking For
Excellent written English (must be comfortable handling professional client communication)
Comfortable working in the US timezone
Strong logical thinking and ability to understand complex workflows
Experience using Jira Service Management and Jira Software
Ability to distinguish between bugs, feature gaps, and configuration errors
Familiarity with SaaS platforms and structured support processes
Comfortable using AI tools to improve productivity and clarity
Nice to Have
Background in fintech, finance, or transaction/deal workflows
Experience in SaaS technical support or client-facing technical roles
Based in the Americas (US timezone overlap preferred)
If you’re passionate about solving complex problems, enjoy working with AI tools, and thrive in a fast-paced, client-focused environment, we want to hear from you. Apply now to be part of a team that’s reshaping the future of private markets liquidity.