Swickard Auto Group · Wilsonville, OR, United States
Join Swickard Auto Group as a Warranty Claims Administrator to elevate your career while delivering exceptional service to clients and team members. You’ll work closely with Fixed Operations, Dealership Service, and Accounting teams to ensure accurate warranty claim processing and payments. This is a fully remote role with competitive compensation and growth opportunities in a hospitality-driven automotive environment.
What You Will Do
Book, close, and transmit repair orders using Reynolds & Reynolds software.
Utilize multiple Mercedes-Benz software programs to process claims, review labor times, and analyze related documents.
Stay informed about claims developments, coverage standards, and updates to manufacturer policy.
Participate in manufacturer webinars and internal reviews.
Reconcile Warranty Receivables Schedules using provided Accounting tools.
Accurately document all claim activities in the management system.
Provide regular claim status reports and review trends with management team.
What We Are Looking For
2+ years of General Motors Warranty Administrator experience.
Experience navigating Service and Warranty functions within NetStar and EVA.
Proficiency in Reynolds & Reynolds software.
Knowledge of Mercedes-Benz software programs.
Strong understanding of automotive technology and diagnostics.
Exceptional verbal and written communication abilities.
Proficiency in Microsoft Office.
Excellent organizational skills and attention to detail.
Preferred: Reynolds and Reynolds Ignite experience.
Swickard isn’t just a job — it’s a career path. You’ll learn and grow into different roles, take on leadership responsibilities, and be part of a supportive, collaborative team. We’re consistently ranked as one of the fastest growing dealership groups in the US, and we’re looking for people as crazy as we are about revolutionizing the car-buying experience — starting with hospitality. Do you have what it takes?