Feelin’s · HSR Layout
Join Feelin’s as a Customer Support Executive to help users feel heard, seen, and connected on our app. You’ll guide new users through onboarding, troubleshoot issues, and maintain trust through empathetic communication. This is a hands-on role with real impact on user experience and community growth.
About the Role
At Feelin’s, we’re reimagining social media to be safe, frictionless, and human. We’re looking for an empathetic, proactive Customer Support Executive to support users, guide onboarding, and ensure smooth day-to-day operations. You’ll interact directly with users, resolve issues, and help build a community where people feel genuinely connected. Our culture values trust, patience, and positive impact — and you’ll be at the heart of it. Ideal candidates enjoy problem-solving, are comfortable on calls, and thrive in fast-paced, user-focused environments.
What You Will Do
Assist users in understanding how the app works and help troubleshoot issues.
Respond to user queries via chat, email, or calls in a friendly and supportive manner.
Maintain high levels of user satisfaction by providing timely, empathetic assistance.
Document key issues, common questions, and user insights for internal teams.
Make outbound calls to walk new users through onboarding steps, if required.
Explain important app features and usage guidelines in simple language.
Follow up with users who need assistance completing onboarding.
Keep users informed about new updates, features, or important announcements.
What We Are Looking For
Fluency in English (read, write, speak).
Fluency in one or more regional languages: Tamil / Kannada / Malayalam / Telugu.
Strong communication skills with a friendly and patient approach.
Ability to handle complaints calmly and professionally.
Basic ability to use CRM tools, Excel, or common workplace software.
Good judgment and attention to detail.
Comfortable speaking on calls when required.
BYOD: Must have a personal laptop.
Positive attitude and willingness to learn quickly.
Apply now to be part of a mission-driven team shaping the future of social connection — no filters, no algorithms, just real human connection.