Pleo
Join Pleo’s remote Customer Success team and help shape the future of how companies manage their finances — with a mission to empower businesses through exceptional customer experience and scalable solutions.
About the Role
As a Customer Success Manager, you’ll be responsible for ensuring our clients achieve their goals with our platform. You’ll manage a portfolio of customers, drive adoption, and provide proactive support to ensure long-term success. This is a remote role with flexible hours and a global team.
What You Will Do
Manage a portfolio of customers, ensuring their success and satisfaction with Pleo’s platform.
Provide proactive support, identify opportunities for growth, and resolve issues before they escalate.
Collaborate with product, sales, and support teams to improve customer experience and platform functionality.
Conduct regular check-ins and health reviews to ensure customer success and retention.
Document and share best practices to improve team processes and customer outcomes.
Participate in team interviews and challenge scenarios to demonstrate your problem-solving skills.
Represent Pleo’s values in all customer interactions — transparency, empathy, and growth mindset.
Support the company’s mission to make financial management accessible and intuitive for every business.
What We Are Looking For
Proven experience in customer success, account management, or a related role.
Strong communication and interpersonal skills — you’ll be speaking with clients daily.
Ability to thrive in a remote, autonomous environment with minimal supervision.
Fluency in English (required) and German (required for client interactions).
Experience with SaaS platforms and customer success tools (e.g., Intercom, HubSpot, Salesforce).
Experience with financial services or fintech is a plus.
Ability to write clear, impactful, and metrics-driven content (e.g., “Achieved X, as measured by Y, by doing Z”).
Comfort with ambiguity and a growth mindset — you’ll be solving real-world customer challenges.
Benefits
25 days of paid vacation + public holidays.
Option to purchase 5 additional vacation days via salary sacrifice.
Private health insurance.
Monthly lunch allowance (or catering in select offices).
Access to Myndup for free mental health and well-being support.
Generous parental leave policy.
Transparent, fair, and human-led interview process.
Opportunity to grow and lead within a fast-moving, mission-driven company.
Apply now — we’re looking for passionate, results-driven professionals who want to make an impact in the world of remote work and financial technology.