Communify · Ashgrove, Brisbane, Australia
Communify is seeking an experienced and capable In Home Support Coordinator to lead the day-to-day delivery of our Commonwealth Home Support Programme (CHSP). This is a key operational leadership position responsible for coordinating safe, responsive and person-centred services that support older people to remain living independently in their homes and communities.
Reporting to the Aged Care Senior Manager, you will lead and support a team of Support Workers and administrative staff while overseeing service coordination, workforce planning, client outcomes, quality, compliance and continuous improvement.
About Communify
Communify is dedicated to supporting people across all life stages and experiences to lead active, healthy and socially connected lives.
Our In Home Support Program provides practical services—including home maintenance, home modifications, home security solutions, information, advice and referrals—to help older people live safely, independently and confidently at home.
Your key responsibilities
In this varied leadership role, you will:
Provide day-to-day leadership, supervision, coaching and support to Support Workers and administrative staff.
Foster an engaged, accountable and high-performing team culture.
Oversee service coordination, rostering, workforce capacity and allocation of clients to appropriately skilled workers.
Coordinate client intake, assessments, support planning and regular service reviews.
Monitor client outcomes, service quality and customer satisfaction.
Build positive relationships with clients, families, carers, contractors, health professionals and community partners.
Act as an escalation point for client feedback, concerns and complaints.
Maintain accurate client, workforce and service information within AlayaCare and other organisational systems.
Monitor operational performance, funding requirements, service capacity and resource utilisation.
Ensure compliance with the Aged Care Act 2024, Strengthened Aged Care Quality Standards and CHSP requirements.
Support incident management, audits, accreditation, safeguarding and continuous improvement activities.
Participate in an on-call roster outside standard business hours when required.